WorkBC Centre - Richmond - No 5

1030-10820 No. 5 Road
Richmond, BC V6W 0B5
Fax: 778-732-4719
Monday:        8:00 am to 6:00 pm
Tuesday:        8:00 am to 6:00 pm
Wednesday:  9:30am to 5:00 pm
Thursday:       8:00 am to 6:00 pm
Friday :           8:00 am to 6:00 pm

Get started with your search.

The WorkBC online job board is British Columbia’s most comprehensive job postings website. Use this site to browse for job opportunities in your community, you can filter by location, industry, job type and more.

Career Exploration Resources:


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Services for Job Seekers

  • WorkBC Employment Services, provide employment-related services and supports to assist British Columbians to find and keep employment that will improve their lives.

  • Services provided through WorkBC Employment Services are accessible, inclusive and welcoming to all British Columbians.

  • WorkBC Self-Serve Services are designed for those individuals seeking independent job search resources such as computer, printers, fax and job board.

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WorkBC Employment Services. This stream is for job seekers looking for Case Managed Employment Services. Job seekers will work with and Employment Counsellor to develop a comprehensive and clients centered action plan to support individuals in their return to the labor force in a sustainable manner.

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Services for Employers

WorkBC has the mandate to support not only Job Seeker to find and maintain employment but also support local employers to be connected with the right talent. WorkBC offers a variety of services and support for the benefit of the business community.

Some of the services available to you as an Employer include:
  • Job postings and labour market information
  • Coordination and hosting of Job Fairs designed to the specific needs of employers
  • Pre-screen applicants
  • Professionally arrange job placements
  • Wage Subsidies that help eligible Employers with funding to provide on-the-job training

Client Rights and Responsibilities

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RIGHTS

Richmond WorkBC respects the rights and dignity of individuals, families and the community it serves. We pledge to treat clients with consideration and respect their personal autonomy and privacy.

1. Right to Choose

a. Richmond WorkBC services are voluntary and non-coercive except for those which are mandated by the Ministry of Social Development and Poverty Reduction.

b. We respect clients’ rights to choose services and service providers and provides clients with information of alternative choices.

c. Individuals, families and/or legal guardians have the right to participate in decisions regarding the services outlined in the employment action plan.

d. When clients choose to seek service from other sources or when clients’ needs are found to be better met by other organizations, we must provide relevant information and referral to facilitate their choice.

2. Right to Fair and Equitable Access

Richmond WorkBC is committed to providing its clients fair and equitable access to service. If a service is available only to a specific population subgroup, the eligibility criteria will be clearly defined and the admission process will be fair. Except for emergency situations, access to service is on a first come first served basis.

3. Right to Non-discrimination

Richmond WorkBC staff must not discriminate against their clients on the basis of their heritage, culture, language, age, sexual orientation, gender identity and expression, LGBTQ2SI identity, ability, physical and mental health, religion, education, socio-economic background, family, and immigration status.

4. Right to Culturally Competent Service

a. We recognize, respect, and respond to the needs of clients and provide service that is culturally and linguistically appropriate to the client.

b. We implement practices within the WorkBC Center to ensure programs and services reflect the cultures, languages and traditions of the people served.

5. Right to Confidentiality and Privacy Protection

Richmond WorkBC staff treats all client information as confidential and will not release client information inside or outside the organization without the client’s written consent except under the following conditions:

  • When it is reasonably clear that disclosure is in the interest of the individual and that consent cannot be obtained in a timely manner;
  • In an emergency where the individual cannot give consent;
  • When the disclosure is required by law or by an order of court; and
  • When there is reasonable ground to believe that the disclosure will prevent the individual from causing harm to himself/herself or other people.

6. Right to make a Complaint

a. Clients or their parent/guardian have the right to file a complaint if they have a grievance about Richmond WorkBC service or staff.

b. Once a complaint has been filed, a designated Richmond WorkBC staff will respond to the client’s complaints fairly and promptly. Please refer to the Issue Resolution Policy.

RESPONSIBILITIES

Clients are expected to respect other clients and WorkBC staff, program schedule and rules.

1. Respect Others

Clients are expected to respect the rights, dignity and privacy of other persons they meet at the Richmond WorkBC Center. Any behavior, inappropriate language or action that threatens the safety or violates the human rights of another client or WorkBC staff may result in service termination and/or legal action.

2. Actively Participate in the Program

a. Clients are expected to take as much personal responsibility as possible for finding and keeping Employment and ensuring WorkBC staff are inform about their progress

b. Clients are expected to attend punctually to appointments or workshops, and ensuring WorkBC staff are informed about their progress

c. Clients are expected to use the resources and equipment available at the Richmond WorkBC Center for the only purpose of job searching.

WorkBC Employment Services Issue Resolution Policy

Issue Resolution Policy

At Richmond WorkBC, we are committed to provide job seekers, employers and community stakeholders with quality employment services. If you are not satisfied with our services or want to express a concern, we want you to talk to us. We pledge to:

  • Respond to you promptly – within one business day.
  • Treat you with courtesy and respect.
  • Work with you to resolve your concern in a transparent and fair manner.
  • Provide you with weekly updates if the resolution process takes more than 10 business days.

Process to resolve Concerns or Complaints

In order for WorkBC Richmond staff to work with you to resolve any concerns or complaints, we have outlined the following steps:

  • If you and your Employment Counsellor are unable to come to an agreeable solution within 10 business days, you can request to speak with the Richmond Center Manager.
  • If the Centre Manager is unable to address your concern or complaint in 5 business days, he or she will contact the Program Director of Employment Services.
  • At this point you will be asked to put your concern in writing and address it to the Program Director of Employment Services. Please ensure you include your name and preferred method of contact. The written document will be confidential and stored in your WorkBC file along with a written summary of all the issue-resolution efforts made by both you and WorkBC.
  • The Program Director of Employment Services will review your written request and will talk to everyone involved. Together with the Program Director of Employment Services a solution will be sought

If the resolution process exceeds 10 business days, we will provide weekly updates to you on the progress until a resolution is agreed upon by all parties.

If no solution is agreed upon, you will be referred to the Ministry of Social Development and Poverty Reduction for further exploration of other alternatives to address your problem or concern.